The Role of Financial and Digital Literacy in Enhancing Financial Inclusion: The Mediating Effect of Perceived Ease of Use in a Regional Banking Contex
Keywords:
financial literacy, digital literacy, financial inclusionAbstract
Financial inclusion remains a challenge in developing countries despite increasing access to digital financial services. Previous literature emphasizes the importance of financial and digital literacy, but is limited in explaining the behavioral mechanisms linking these literacy and financial inclusion. This study analyzes the influence of financial and digital literacy on financial inclusion, with perceived ease of use as a mediating variable in a regional banking context. The study employed a cross-sectional quantitative design with 385 bank customer respondents, and the data were analyzed using PLS- SEM. The results indicate that financial and digital literacy significantly influence increased financial inclusion. Perceived ease of use also has a strong direct influence on financial inclusion and partially mediates the relationship between financial and digital literacy and financial inclusion. This study emphasizes that individual literacy needs to be supported by an easy-to-use digital system for optimal financial inclusion.
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